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With support from The Commonwealth Fund, NSCLC prepared a new resource, You’ve Got Mail: Designing Enrollment Notices for a Dual Eligible Demonstration Rollout. The resource is designed to assist consumer advocates and state officials preparing consumer notices and enrollment materials for the dual eligible demonstration.
Five states (Massachusetts, Ohio, Illinois, California and Virginia) have begun implementing a dual eligible demonstration and are sending notices eligible individuals to enroll in new Medicaid-Medicare Plans. Their experience to date in designing notices and coordinating the enrollment and consumer outreach process provides important information and insights for states and stakeholders preparing for implementation.
The resource provides an overview of the four key elements of the notice design process and includes a guide to the content states and the federal government require each notice and outreach document to include. Highlights of current practices in implementing states are included throughout the guide.