Fox KTVU: Thousands of backlogged cases in Bay Area home care programs (10/11/2017) The Bay Area has thousands of backlogged In-Home Supportive Services (IHSS) cases preventing seniors in need of additional in home support. IHSS allows qualified elderly and disabled individuals to hire services in order to remain safely at home. For those in need of additional hours, a social worker must physically visit and assess the claimant’s situation. According to Justice in Aging’s Claire Ramsey, “Every day and month that goes by, that person is living unsafely in their home. People do hurt themselves or fall because they’re not getting help they need…it’s a dangerous situation.”