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‘We just felt frustrated and ignored’: Family says nursing home complaint went unanswered

| Published June 27, 2024

An unanswered complaint left a Maryland family frustrated with the care their loved one received at a nursing home.

The family of Lynn Lehneis kept seeking answers from the state, but even a year after their loved one died, the relatives said they still didn’t get any response.

According to its 2023 annual report, OHCQ received 4,692 nursing home complaints in fiscal year 2023, of which the agency investigated 2,855. So, what happened to the other 1,837 complaints?

“There is a little bit of a backlog in terms of complaints. We can’t go into the numbers, that’s considered part of federal protected information,” Kalyanaraman told 11 News Investigates.

This story is related to a lawsuit Justice in Aging filed in 2024 against the Maryland Department of Health for violating the rights of nursing home residents. The story shared Justice in Aging’s publication, 25 Common Nursing Home Problems and How to Resolve Them with readers.

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