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Consumer Rights in Nursing Facility Admissions

This webinar took place on Wednesday, April 7, 2021, at 11:00 a.m. PT / 2:00 p.m. ET.

The “typical” nursing facility admission presents a host of problems for the older person seeking assistance. Often, the prospective resident is making a rushed decision, possibly after an unexpected hospitalization. The admission agreement may bind the resident to arbitration of future disputes, or attempt to make the resident’s adult children liable for the resident’s nursing facility bills. Or the nursing facility might refuse to accept the resident entirely, due to the resident’s care needs or Medicaid eligibility.

This session explains how the federal law provides protections for consumers, but also how the law falls short in some instances. A discussion of admissions discrimination includes presentation of a recent study that develops evidence of payment-source and care-needs discrimination through analysis of data from the Centers for Medicare & Medicaid Services.

Who Should Participate:

Aging and legal advocates, community-based providers, local government partners, and others advocating on behalf of low-income older adults.


  • Eric Carlson, Directing Attorney, Justice in Aging
  • Ashvin Gandhi, Assistant Professor, UCLA Anderson

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